We have a responsibility in relation to the management and protection of personal data. In our business we hold a significant amount of information in relation to our clients and operation and we have policies for ensuring our compliance. We are registered with the Information Commissioners Office (ICO).
https://ico.org.uk/ESDWebPages/Entry/ZB289826
All estate and letting agents are also required to maintain membership of an approved redress scheme, giving independent access to complaints, in the event of things going wrong. We are members of the Property Ombudsman Scheme (TPOS) and the Property Redress Scheme.
All residential letting and property management agents that handle client money are legally required to join a client money protection scheme. We are members of Client Money Protect CMP. The UK’s largest independent government-approved scheme.
https://www.clientmoneyprotect.co.uk/
Since 2007, it has been a requirement for all tenancy deposits taken by landlords or agents to be protected in one of three Deposit Protection Schemes. We do not hold the deposit as we use a custodial scheme so deposits are not held within our client accounts. This provides protection for tenants over the holding of any deposit taken.
https://www.depositprotection.com/
The UK’s largest independent government-approved scheme.